Why does GetHuman Write How-to Guides for T-Mobile Problems? Best of luck and please let us know if you successfully resolve your issue with guidance from this page. It takes time to get through these steps according to other users, including time spent working through each step and contacting T-Mobile if necessary. So we put together How Do I Get a Copy of My Text Messages and History from T-Mobile? to try to help. Why Did GetHuman Write "How Do I Get a Copy of My Text Messages and History from T-Mobile?"?Īfter thousands of T-Mobile customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions.
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While T-Mobile help agents won't be able to assist with a full recovery, you can contact their customer service team if you can't figure out how to access your usage records. While a recovery service can reinstall messages, it's important to remember that it will also recover all images, videos, data and call records, since it can only complete a full recovery and not a selective one. You can find these services by Googling "How to recover my text messages from T-Mobile."
There are numerous third-party services you can use to recover lost messages on a phone however, these are not endorsed or guaranteed by T-Mobile. Recovering Text Messages Using a Third-Party Service
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A PDF file will download, which you can then save and print.When the results appear on your screen, you can download the records.Choose from the type of usage you would like to view: data, messages or calls.Log into your T-Mobile account and click "Usage" in the top menu.With T-Mobile, you can access up to a year of phone records through your T-Mobile account page: Another possible solution is using a third-party service to directly recover messages from your phone. It's not possible for T-Mobile to give you a full transcript of text messages since they're unable to keep this data however, you can get text message timestamps.
If you're a T-Mobile customer and have recently cleared your phone's inbox or call history, but suddenly need to access that message or number you deleted days ago, what should you do? You can lose T-Mobile text messages or call history for numerous reasons, including theft, accidents, water damage, software issues, physical damage, device malfunction or a forgotten password.